Delivery & Rates [- GoGuru

Delivery & Rates

How Your Local Order is Fulfilled (upon successful payment)

Unless otherwise stated on the product page, the mode of fulfilment are as follows:

How your order is fulfilled

 *Please refer to International Delivery section below for overseas shipping.

*Due to recent Covid-19 measure, estimated delivery times has been delayed.

Local Singapore Delivery

For Times Rewards Members:

As of 1 May 2020, a standard Delivery Charge of $3.99 is applicable for any orders below $35 (inclusive of GST, discounts and promotions) for local deliveries within Singapore

Free delivery is applicable for any orders $35 and above (inclusive of GST, discounts & promotions).

Click here and join us as a member today!

For Non-Members:

Physical products are delivered by our third party logistic contractors. All such orders (except subscription/customisable products) will be delivered within 5 working days upon stock availability confirmation.

*Due to recent Covid-19 measure, estimated delivery times has been delayed.

Delivery rates are based on weight and dimensions. You will be able to view the final delivery rate before payment at the shopping cart checkout. 

Delivery & Rates

An SMS will be sent to your mobile phone before delivery. The SMS will include the estimated date/time of delivery. Please ensure that the mobile phone number provided in your online order is correct. You will also receive an email notification with the parcel tracking number when your parcel has been slotted for delivery. 

If the first delivery attempt fails, an SMS will be sent to you for re-scheduling. We provide 1 free redelivery for each order, and subsequent re-deliveries will be chargeable.

You can change the delivery date/time as long as the order has not been delivered, via the Parcel Re-Scheduling portal. Please quote your parcel tracking number provided earlier in the delivery schedule SMS or email.

Please take note that delivery to certain areas such as airport complexes, ferry terminals and military camps is not supported. You can refer to the list of restricted postal codes where our third party logistics contractors do not deliver to due to security constraints.


International Delivery

Overseas international delivery is available for the following countries (zones in bracket):

Australia (3), Austria (6), Bangladesh (4), Belgium (6), Brazil (8), Brunei (2), Bulgaria (6), Cambodia (4), Canada (5), China (7), Colombia (8), Costa Rica (8), Croatia (6), Cyprus (6), Czech Republic (6), Denmark (6), Finland (6), France (6), Germany (6), Greece (6), Hong Kong SAR China (2), Hungary (6), India (3), Indonesia (2), Ireland (6), Israel (7), Italy (6), Japan (3), Laos (4), Liechtenstein (6), Lithuania (6), Luxembourg (6), Macau SAR China (2), Malaysia (1), Maldives (4), Mauritius (8), Mexico (5), Monaco (6), Morocco (8), Myanmar (Burma) (4), Netherlands (6), New Zealand (3), Norway (6), Philippines (2), Poland (6), Portugal (6), Puerto Rico (8), Qatar (7), Saudi Arabia (7), South Africa (7), South Korea (2), Spain (6), Sri Lanka (4), Sweden (6), Switzerland (6), Taiwan (2), Thailand (2), Turkey (7), Ukraine (8), United Arab Emirates (7), United Kingdom (6), United States (5), Venezuela (8), Vietnam (2)

Delivery rates are based on weight, dimensions and the region the items are being shipped to. You will be able to view the final delivery rate before payment at the shopping cart checkout.

Your order typically reaches you within 2 weeks, as long as there are no customs or local delays. In some cases, you may receive it much earlier.

Please contact us if you require more information.