FAQ: E-books by Marshall Cavendish Education

BUY MARSHALL CAVENDISH BOOKS HERE 

YOUR ORDER

After successful payment of your order, you will receive 2 emails:

  • An Order Summary email from GoGuru
  • An e-book download guide from MC eViewer

 

Order Summary

The Order Summary email will indicate your Order Number and your purchase details as shown below:

 Order Summary

 

E-book Download Guide

The email from MC eViewer will guide you to download the eViewer so you can view the eBook:

E-book Download Guide

Click link (A) if you have an existing MC eViewer account.

Click link (B) if you do not have an existing MC eViewer account.

Please take note that your GoGuru Times Connect account is a standalone account and you will not be able to sign into the MC eViewer to view your eBook with your GoGuru Times Connect account.

For more information, you can click here to visit the MC eViewer portal.


 

VIEWING YOUR E-BOOK

To view your e-book, you are required to install an MC eViewer app.

A range of devices can be used to read the e-books as long as it supports the following platform:

  • Microsoft Windows 7 & above (Windows 8 RT is not supported)
  • Mac OS X 10.10
  • Android 5.x & above (Please be advised that technical support is only available for Android Tablets)
  • iOS 9.x & above (iPhone is not supported)
The e-book cannot be printed out due to digital rights restriction.

 

TECHNICAL ISSUES

You can reset your MC eViewer password and receive your login ID here. However, if you have lost access to the email that you had used for your MC eViewer account previously, you will need to contact our Technical Helpdesk for more assistance.

If you encounter any other technical issues, please contact our Technical Helpdesk at:

Hotline: (+65) 6213 9582

Email: mcebook@mceducation.com 

Local Operating Hours: Monday – Friday, 9.00am – 5.00pm (Excluding eve of Public Holiday or Public Holiday)

For all other order related enquiries, please contact GoGuru Customer Service here.